AI in customer service – an avatar that actually understands
Most customer service chatbots cause more frustration than help. Persona for Business is different: it holds a real conversation, is trained on your organisation’s own knowledge and serves customers in over 100 languages – around the clock.
Why ordinary chatbots fall short
Scripted answers
A traditional chatbot only recognises certain keywords. As soon as a question steps outside the script, the conversation hits a wall.
The language barrier
Your customers speak many languages, but a chatbot usually serves just one – or the translations sound robotic.
No way forward
When the bot can’t answer, the customer is left with nothing. An avatar guides them to the right product, service or contact person.
How it works
Share your information
We work with you to define what your avatar should know and provide the information it needs.
We create and train your avatar
Persona handles avatar creation and training. You review the content and test the experience before launch.
Bring it to your website
We handle implementation and launch, with ongoing optimisation as your needs evolve.
What this looks like in practice
Imagine a customer arriving on your website on a Sunday evening, wondering which service fits their needs. Instead of reading through several pages, they simply ask the avatar – and get an answer in seconds, in their own language. The avatar suggests the right solution, answers follow-up questions and, when needed, passes their details to your sales team. By Monday morning, a warm lead is waiting for you.
Ready to try it?
Talk to our founder Susanna’s avatar or book a demo – and see right away what AI in customer service could look like for you.